EU Package Travel Guideline

Tour operator: Outdoor Xperience Lutz Gärtner, Oelkofner Feld 17, 85567 Grafing b. Munich, Germany

The combination of travel services offered to you is a package tour within the meaning of European Union Directive 2015/2302 and therefore you can benefit from all EU rights that apply to package tours. Tour operators bear full responsibility for the proper performance of the entire package tour.

In addition, the tour operator has the legally required insurance for the repayment of your payments and, if transportation is included in the package tour, to ensure your return transportation in the event of its insolvency.

The travelers receive all essential information about the package before the conclusion of the package travel contract.

At least one entrepreneur is always liable for the proper provision of all travel services included in the contract.

Travelers will be provided with an emergency telephone number or details of a contact point through which they can contact the tour operator or travel agent.

The travelers can transfer the package tour – within a reasonable time and possibly at additional cost – to another person.

The price of the package may only be increased if certain costs (for example, fuel prices) increase and if this is expressly provided for in the contract, and in any case no later than 20 days before the start of the package tour. If the price increase exceeds 8% of the package price, the traveler may withdraw from the contract. If a tour operator reserves the right to increase the price, the traveler has the right to reduce the price if the corresponding costs decrease.

Travelers may cancel the contract without paying a cancellation fee and receive a full refund of all payments if any of the essential elements of the package, except the price, is significantly changed. If the operator responsible for the package cancels the package before it begins, travelers are entitled to a refund and, under certain circumstances, compensation.

Travelers may withdraw from the contract without paying a withdrawal fee if extraordinary circumstances arise before the start of the package tour, for example, if there are serious security problems at the destination that are likely to affect the package tour.

In addition, travelers may withdraw from the contract at any time before the start of the package tour upon payment of a reasonable and justifiable cancellation fee.

If, after the start of the package tour, essential elements of the package tour cannot be performed as agreed, reasonable alternative arrangements shall be offered to the traveler at no additional cost. The traveler may withdraw from the contract without paying a withdrawal fee, if services are not provided in accordance with the contract and this has a significant impact on the provision of the contractual package tour services and the tour operator fails to remedy the situation.

The traveler is entitled to a price reduction and/or compensation if the travel services are not provided or not provided properly.

The tour operator shall provide assistance to the traveler if the latter is in difficulty.

In the event of the insolvency of the tour operator or, in some EU Member States, the travel agent, payments shall be refunded. If the insolvency of the tour operator or, where relevant, of the travel agent occurs after the start of the package and the transport is part of the package, the repatriation of the passengers is guaranteed.

The tour operator has taken out insolvency insurance with HanseMerkur Reiseversicherung AG. Travelers can contact this institution at Siegfried-Wedells-Platz 1, 20354 Hamburg, Germany, Phone +49 40 53799360 if they are denied services due to the insolvency of Outdoor Xperience Lutz Gärtner.

Website where the EU Directive 2015/2302 as transposed into national law can be found: www.umsetzung-richtlinie-eu2015-2302.de